Privacy Policy
Effective Date: 01/06/2021 (Last Reviewed: 01/01/2025)
1. Introduction
Smilingalpaca-Merch ("we," "our," "us") is committed to protecting your privacy and complying with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website, use our services, or interact with us. Smilingalpaca-Merch ("we," "our," "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website, use our services, or interact with us.
2. Information We Collect
We may collect and process the following information:
- Personal Information: Name, email address, phone number, billing/shipping address.
- Account Information: Login credentials and purchase history.
- Payment Information: Processed securely through third-party payment processors.
- Technical Information: IP address, browser type, operating system, and browsing behaviour.
- Cookies and Tracking Technologies: To improve your experience and analyse website traffic.
3. How We Use Your Information
Your information may be used for the following purposes:
- To process orders and provide customer support.
- To personalize your experience on our website.
- To improve our products, services, and website functionality.
- To send promotional emails (with your consent).
- To comply with legal obligations.
4. Sharing Your Information
We do not sell or rent your personal information. However, we may share your information with:
- Service Providers: Third parties that help us operate our business (e.g., payment processors, shipping partners).
- Legal Requirements: When required by law or to protect our rights.
- Business Transfers: In case of a merger or acquisition.
5. Data Security
We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, or disclosure.
6. Your Rights
Under applicable data protection laws, including GDPR and CCPA, you have the right to:
- Access, update, or delete your personal data.
- Withdraw consent for marketing communications.
- Request data portability.
- Opt-out of the sale of your personal information (if applicable).
- Lodge a complaint with a data protection authority. You have the right to:
- Access, update, or delete your personal data.
- Withdraw consent for marketing communications.
- Request data portability.
- Lodge a complaint with a data protection authority.
7. Cookies Policy
Our website uses cookies to enhance your browsing experience. You can manage cookie preferences through your browser settings.
8. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices of those sites.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Please review it periodically for changes. We may update this Privacy Policy from time to time. Please review it periodically for changes.
10. Contact Us
If you have any questions regarding this Privacy Policy, you can contact us at:
By using our website, you agree to the terms of this Privacy Policy.
© 2024 Smiling Alpaca Merch. All rights reserved.
By using this website, you agree to our Terms and Conditions. All services provided by Smiling Alpaca Merch are subject to our terms of service. We reserve the right to refuse or cancel any order at our discretion. Custom designs are created in agreement with the client and remain the property of Smiling Alpaca Merch until full payment is received. Refunds and exchanges are handled on a case-by-case basis as outlined in our policies. For any inquiries regarding copyright, order cancellations, or liability, please contact us directly at info@smilingalpaca-merch.com. This website and its contents are provided "as is" without any warranties of any kind.
By using this website, you agree to our Terms and Conditions. All services provided by Smiling Alpaca Merch are subject to the following:
- Order Policies: We reserve the right to refuse or cancel any order at our discretion. Orders cannot be canceled once production has begun. Custom orders may require additional lead time.
- Refunds and Exchanges: Refunds and exchanges are handled on a case-by-case basis, depending on the nature of the order. Personalized items may not be eligible for returns unless defective.
- Intellectual Property: All custom designs are created in agreement with the client and remain the property of Smiling Alpaca Merch until full payment is received. Once payment is made, ownership of the final design transfers to the client, except where Smiling Alpaca Merch retains rights for promotional use. Unauthorized reproduction or distribution of our designs is prohibited.
- Data Privacy: We are committed to protecting your privacy. Any personal information collected on this website is used solely for processing your orders and will not be shared with third parties.
- International Shipping: Additional fees and customs duties may apply to orders shipped outside of the UK. Delivery times are estimates and subject to customs clearance delays.
- Liability Disclaimer: This website and its contents are provided "as is" without any warranties of any kind. Smiling Alpaca Merch is not liable for any indirect, incidental, or consequential damages arising from the use of this website or its products.
- Contact Information: For inquiries regarding orders, terms, or policies, please contact us at info@smilingalpaca-merch.com.
- Privacy Policy: Read our Privacy Policy for details on how we protect your data.
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